Privacy Policy

Introduction

At MapleLane Fitchburg Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you request a quote, schedule a consultation, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Project details and service preferences
• Payment information (processed securely through our payment processor)
• Any other information you choose to provide in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages you visit and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and schedule concrete services
• To communicate with you about your project
• To process payments and maintain records
• To improve our services and customer experience
• To send service updates or respond to your inquiries
• To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted vendors who help us operate our business, such as payment processors, scheduling tools, or communication platforms. These providers are required to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
• Protection of Rights: We may share information to protect our legal rights, prevent fraud, or ensure safety.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

MapleLane Fitchburg Concrete
9 Goodwin St
Fitchburg, MA 01420
Phone: (978) 906-8756
Email: info@fitchburgconcrete.com